Flex Friday: The Case of the Disappearing Wrap – And the Refund That Hurt 💔📦
Oh USPS… where do I even start? 🙄✉️ If you’ve been here a while, you know I take pride in getting orders out lightning fast ⚡ and packed like a little gift 🎁. I double-check addresses ✅. I add tracking 📍. I even whisper “safe travels” before a package leaves my hands. So when a customer messaged me asking about her wrap—one that should have been delivered yesterday—I immediately checked tracking. And there it was: "Arriving late." 😑 Which in USPS terms could mean: It’s sitting in a forgotten corner of a warehouse 🏚️. It took a detour to visit relatives in another state 🗺️. Or… it’s simply vanished into the abyss, never to be seen again 🕳️. The Ouch Part 😣 I watched the tracking for another day, hoping for a miracle ✨. No miracle. So I did what a lot of small business owners dread—issued a refund 💸. Not because it was my fault, but because it was the right thing to do. Here’s the truth: the customer doesn’t see USPS when things go wrong, they see m...