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Showing posts with the label Customer Feedback

☕ Sippin’ Sunday: Listening, Launching, and a Whole Lotta Team Spirit

This week, something I’ve been working on quietly behind the scenes finally went live—my Texas College Football Wraps officially launched! 🏈✨ Check them out! They’re bold, fun, and full of hometown pride—just in time for tailgate season. And what’s made this even more exciting is that the launch wasn’t even in my original plan. It came from a message. One of my customers reached out asking if I had a certain school… and that was the spark. I started designing, testing, and listing—and before I knew it, I had a collection forming. The response so far has been incredible. Orders are rolling in, and I’m already adding more based on continued feedback. This week’s reminder? Listen when your customers speak. Their ideas might just unlock your next great product. So today, I’m sipping on some Sunday gratitude: for community, for college football, and for all of you who continue to cheer me on (even when it’s not your team). 😉

What Happens When You Get a Bad Review (And How to Handle It Like a Pro)

Let’s be real— bad reviews suck.  They’re like getting a pop quiz on a Monday morning or realizing you sent an email with  "See attachment" —but forgot the attachment.  No matter how much heart, sweat, and late-night crafting sessions you put into your business,  one day, you’ll get a review that makes your stomach drop.  And guess what?  It happens to EVERY business owner.   So, what do you do when it happens to you? Take a deep breath, and let’s walk through it. Step 1: Feel the Feelings (But Don’t Stay There) The first reaction to a bad review?  Panic. Then sadness. Then rage.  You might think: 😡  "Are they serious?! My work is amazing!" 😭  "What if this ruins my business?" 😨  "Should I just delete everything and move to a remote island?" I get it. I  just got one myself.  And yes, it was my fault. I fixed it immediately, but dang…  it still stung. 💡  What to do:  Let yourself feel the frustratio...